To survive in a fast-moving, competitive market, businesses must deploy critical knowledge to the right people, at the right time. With an increasingly mobile workforce, this poses a challenge to training professionals. Here are 4 useful scenarios for “Just In Time” Training.
Just in time instruction has been defined as a “training scheme in which the required knowledge and skills are imparted for immediate application, to avoid loss of retention due to a time gap.” Much has been written on how to implement this approach. (Hint: Online, interactive video plays a key role.) Before proceeding, however, we need to consider the ideal scenarios for this approach.
1. Product Updates
Perhaps the most common scenario for Just In Time Training (JITT) is when software or systems change significantly and suddenly. This includes when a company’s own product is updated or revised. It can also include third-party systems on which the company relies. End users, resellers, and internal staff all must receive timely instruction, which is typically made part of an online knowledge base, for access at each person’s convenience.
The “how” of this type of instruction is fairly easy. Screen recordings (video with voiceover) are easy to create, using programs like Apple QuickTime Pro or Screenr. However, even good tutorial video can be problematic.
To create efficient JITT, the online video training content should be searchable. Finding just the right information is critical—especially when the video library becomes very large. The video learning platform should also give instructors and students the means of interacting: adding comments or questions, and providing ready access to related documents.
2. Policy Changes
Large companies and organizations typically have many policies and procedures in place,some originating from government or standards bodies, and others stemming from internal processes. In some cases, an email or memo will suffice to get the word out about policy changes, but often a JITT approach will better convey the message.
When online video is included in the mix, it is typically produced by the HR department, using traditional production values and time requirements. It need not be bound to this approach, however. Webcam footage is often adequate.
Another, often overlooked approach is PowerPoint, which allows any user to record his or her narration of each slide, and save the results as a video file. With consideration for the employees time, these can help explain complex policy issues, without imposing a heavy video production burden.
As with product updates, JITT video for policy issues should be searchable and interactive. It must also be secure—for obvious reasons. Where compliance is an issue, it is also vital to track who has viewed the content, and who has not.
3. Learning to “Fail Faster”
No company or department is perfect. In fact, failure is often the way to better practices, services, and products. Combined with the desire to improve performance, documenting and discussing failure is an ideal scenario for ongoing JITT.
With the right application of the secure, interactive video training technology described above, the use of mobile-generated video is the perfect vehicle for creating scenarios to analyze and discuss failure—and take steps to improve each situation.
4. In the News
JITT video can also be used to document success—and let everyone know how well other teams or clients are doing. To be sure, the professionally-produced marketing video will always have a place here, but less-splashy videos, from webcams or uploaded from smartphones, can also be valuable instruction.
As with other training scenarios, success videos need to offer interactivity to employees, partners, and (quite often) customers. Asking questions at a given point in the timeline, or using one’s webcam to respond to a success story assignment can generate excitement, team cohesion, and even new ideas.
Isn’t that what training is all about? With these scenarios in mind, how do you see your company using Just In Time Training video?