Part 3: Building Layers of Complexity (Building Reports with SMI Suite)
Uploaded on Dec 11, 2008 / 176 views / 412 impressions / 0 comments
Description
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite.
Part 3 takes a look at the dangers of judging helpdesk performance without getting into the heart of your data,...
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite.
Part 3 takes a look at the dangers of judging helpdesk performance without getting into the heart of your data, and considering all the relevant factors. Watch as a report builds in complexity and how the results change in accordance.
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