Pwn'ing Customer Support Wizzard - Bernie Selvey Intro
Uploaded on Mar 25, 2009 / 576 views / 7966 impressions / 8 comments
Description
Conversation with Bernie Selvey, customer service wizzard, helping b2b and partners and forums.
Also fun side project, first to name that tune in background, gets twitter props!
14 comments
2. Auriarte 0:19
by the way, where did that plant come from??
cdevroe
Someone else's office must be missing a tree.
kyleslat
Wow, the only plants I remember from Viddler HQ were all dead!
3. cdevroe 0:13
Woohoo Bernie!
4. rowhard99
Welcome Bernie!!! Here's a great example of what NOT to do: http://ericstoller.com/blog/2009/03/22/questionpro-failing-epicly/
The Co-Founder and CEO of QuestionPro (an online survey site) personally responded to a customer's questions and complaints by saying, "I think I’ve gone out of my way to help you - anyways - Please go ahead and use any other vendor of your choice. I’ll be terminating access to your account".
WOW!! Now that's some bad customer service...
5. Bernie 0:19
Donna brought it in...Now we are officially a 'green company'!
6. bigtonyk
Bernie RULZ!
8. rootbrian
Bernie rocks, viddler rocks.
1. Auriarte
bayside - they're not horses, they're unicorns
viddler support all the way!
cdevroe
Bayside, ftw.