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SCRM

Uploaded on Mar 22, 2011 / 520 views / 10965 impressions / 13 comments

13 comments

dahowlett 23:21

Mar 23, 2011

Are we at the end of the beginning or the beginning of the end?

dahowlett 21:04

Mar 23, 2011

Extending to the social business

dahowlett 19:17

Mar 23, 2011

Irrational or emotional?

dahowlett 16:26

Mar 23, 2011

Comparing SAP and Oracle

dahowlett 13:03

Mar 23, 2011

Understanding the perception gap

dahowlett 10:03

Mar 23, 2011

The emotional context

dahowlett 7:35

Mar 23, 2011

What are the requirements for SCRM?

dahowlett 6:18

Mar 23, 2011

What skills are we missing to understand the data?

dahowlett 5:56

Mar 23, 2011

Do we have analysis tools to understand intent?

dahowlett 4:08

Mar 23, 2011

Content, context, process

dahowlett 2:41

Mar 23, 2011

Ubiquitous sociality?

dahowlett 0:43

Mar 23, 2011

Edge case scalability?

AndrewbSchultz 14:31

Mar 23, 2011

I'm not sure I agree with your comment on how the social customer has always existed, Esteban. I posted my thoughts here: http://andrewbschultz.com/been-there-forever-determining-the-true-d-o-b-of-the-social-customer/ .

Am I understanding you incorrectly? I don't believe the social customer could have come into existence the way it has without the recession and its impact on social media, cloud computing, and consumer behavior.