Flourish 2008 - Brian Fitzpatrick and Ben Collins-Sussman, Google - Do You Believe in the Users?
Uploaded on Apr 24, 2008 / 155 views / 280 impressions / 0 comments
Description
Too many programmers have forgotten about the lost art of customer service. All software has users, though most developers have forgotten how to respect them, trust them, or "sell" their software to in an exciting (but honest!) manner. This talk...
Too many programmers have forgotten about the lost art of customer service. All software has users, though most developers have forgotten how to respect them, trust them, or "sell" their software to in an exciting (but honest!) manner. This talk will focus on anecdotes and strategies for keeping software design uncomplicated, making software fast, and putting usability above programming convenience. We'll also focus on the importance of keeping a healthy illusion of simplicity, while allowing abstractions to deliberately leak for power-users.
This talk is from Flourish 2008.
