Part 2: Accountable vs. Non-Accountable (Building Reports with SMI Suite)
Uploaded on Dec 11, 2008 / 294 views / 11623 impressions / 0 comments
Description
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite.
Part 2 covers building a report to show the performance of ITSM workers based not only on the amount of time taken...
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite.
Part 2 covers building a report to show the performance of ITSM workers based not only on the amount of time taken to close off calls, but, more importantly, the amount of accountable time.
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