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Ahniwa Ferrari (aferrari)
Website
http://ask.wa.gov
The Things They Carried: The Technologies (and Resulting Expectations) That Our Users Bring Into Our Libraries
Ask-WA: Queue Selection Tips
Ref22 - 2010-10 - Mastering the Reference Interview
Ask-WA: Statistics and Answering Percentage
Ref22 - 2010-09 - When Teens Attack!
QuestionPoint: Chat Workflow Training
QuestionPoint Tour for Ask-WA (Quick)
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS 2010
Search Out Your Local Library
Ref22 - 2010-03 - Playing Well with Others
Ref22 - 2010-02 - The Road to Roving
Ref22 - 2010-01 - Washington Genealogy Online
Ref22 - 2009-12 - Online Bookmarking Tools for Reference
QuestionPoint Training - Email and Knowledge Bases
QuestionPoint Training - Reports and Statistics
Ref22 - 2009-11 - Searcher's Academy 2.0 Redux
From Cow to Chow
Ref22 - 2009-10 - Using Screencasts in Chat Reference
QuestionPoint Training: Quality Tips for Effective Chat Sessions
QuestionPoint Training - 24-7 Coop Policies and Best Practices
QuestionPoint Training - Effective Methods for Assisting Multiple Chat Patrons
Ask-WA Training Video: Scheduling
