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Service Satisfaction "Survey"

Wed, 21 Jan 2009 16:35:00 GMT

Which components constitute a complete user experience and satisfaction with a particular service? Besides professionalism, knowledge, expeditious service and pricing, what else is of importance to you? Do you like to know what caused a particular problem, what was done to fix it and how to minimize its reocurrence or do you simply want your service or product restored to functional state and are not interested in details?

By topicm

Tags : Services, client, customer, experience, how, knowledge, professional, satisfaction, support, time, to, user

People matter

Fri, 14 Nov 2008 17:02:01 GMT

This video was prompted by a phone call I received yesterday from a person whose department clearly doesn't understand the value of good, professional and knowledgeable individuals. Make sure you appreciate good people you are surrounded with, whether they are on your team/department at work or in your personal life, because they don't come around often. Once you have great friends, family or co-workers everything else will fall in place and things will get easier.

By topicm

Tags : People, Technology, co-workers, experience, family, friends, knowledge, personality, process, skills, technical