About This Video
Right out of the gate, Apple's update process for eager iPhoners wasn't exactly smooth sailing. While some people, like Iyaz Akhtar, one of our guests on today's show, didn't have a problem updating their precious phones, others actually had the phone deactivated, making it unable to place calls. We hear the troubles all stem from activation servers getting hammered, but tell that to someone whose phone isn't working and its little consolation. Should big companies like Apple and Nokia be more prepared than they have been, or should early adopters wait a few minutes extra before adopting?
[More...] We bring in Iyaz, as well as John Falcone from CNET to talk about the mess. They're both pretty sympathetic for Apple's woes, because they can't really 100% predict the demand, and accurately know when new tech is released, how it'll be affected in a real-world proving ground. On the other hand, as I bring up, should these companies expect the first few days to have the most upgraders of any time, and provide the best consumer experience possible? John says the aim should always to be to provide the best consumer experience possible, but people who are among the first to update should also expect a bit of a rough ride. Distributed by Tubemogul.
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