About This Video
This video is
Conversation with Bernie Selvey, customer service wizzard, helping b2b and partners and forums.
Also fun side project, first to name that tune in background, gets twitter props!
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Auriarte
7 months ago 0 + -bayside - they're not horses, they're unicorns
viddler support all the way!
cdevroe
7 months ago 0 + -Bayside, ftw.
Auriarte (0:19)
7 months ago +2 + -by the way, where did that plant come from??
cdevroe (0:19)
7 months ago +1 + -Someone else's office must be missing a tree.
kyleslat (0:19)
7 months ago 0 + -Wow, the only plants I remember from Viddler HQ were all dead!
cdevroe (0:13)
7 months ago 0 + -Woohoo Bernie!
rowhard99
7 months ago 0 + -Welcome Bernie!!! Here's a great example of what NOT to do: http://ericstoller.com/blog/2009/03/22/questionpro-failing-epicly/
The Co-Founder and CEO of QuestionPro (an online survey site) personally responded to a customer's questions and complaints by saying, "I think I’ve gone out of my way to help you - anyways - Please go ahead and use any other vendor of your choice. I’ll be terminating access to your account".
WOW!! Now that's some bad customer service...
bernie (0:19)
7 months ago 0 + -Donna brought it in...Now we are officially a 'green company'!
bigtonyk
7 months ago 0 + -Bernie RULZ!
djsteen (1:43)
7 months ago 0 + -viddler.com/forums
Rootchan
21 days ago 0 + -Bernie rocks, viddler rocks.