It's not what you do, it's what you do after that Favorite

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5,137 views • Uploaded May 29, 2009

As humans, we're bound to make mistakes. As business owners, we can't be paralyzed by creative experimentation as we engage with our customers. How we wipe up the spilled milk is crucial to our success.

Rock on Gary!

It's not the ones that complain that you need to worry about, it's the 000's of sneezers (Seth Godin word!) that don't complain and tell ALL their friends.

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