Viddler > All tags- investors for AdvanstarAuto

Consumers Ultimate Auto Repair Fear: Getting Ripped Off

AdvanstarAuto — Tue, 13 May 2008 17:42:05 GMT

Rob Gross with Monro Muffler Brake says customers surveyed by his company are overwhelmingly afraid of one thing ? getting ripped off at the service repair bays. His company, therefore, focuses on strong relationships with consumers.

By AdvanstarAuto

Tags : advanstar, aftermarket, auto, automotive, autozone, bb&t, capital, cardone, community, conference, depot, diagnostics, distributor, finance, forum, intervals, investment, investors, money, monro, motor, oem, parts, products, quality, repair, standard, warranty

Auto Repair Eating the Cost of Installer Errors

AdvanstarAuto — Thu, 08 May 2008 23:31:08 GMT

Larry Sills with Standard Motor Products has seen warranty returns increase as a result of vehicle complexity. He estimates more than 50 percent of those returns are the result of installer error. How does the industry deal with that?

By AdvanstarAuto